Frequently asked questions

Andrei Matcovschi is the founder of Automation Systems, an Italian company specialising in custom management software, business process automation, ERP, CRM and professional websites. He works from Milan and Como, where he coordinates an international network of specialists, serving professionals, firms, SMEs and large companies across Italy and Switzerland. You can read more on the about page.

It depends on the processes the software has to cover: a single automation costs far less than a complete ERP. Every project starts with a free analysis — we map how you work, agree the scope and you receive a fixed quote before anything is built. No surprises, no open-ended day rates.

A single automation is usually live in days or a few weeks. A complete management system takes longer and is delivered in phases, so your team starts using the first modules while the rest is still being built. You get a realistic timeline in the proposal, before you commit to anything.

Yes. The system is built for your company and it belongs to your company: source code, database and documents are yours. There are no per-user licences that grow with your headcount and no lock-in — if we ever stop working together, you keep everything and any developer can take over.

In most cases, yes. Integrations are a core part of what Automation Systems does: accounting and e-invoicing platforms, e-commerce, spreadsheets, calendars, email and WhatsApp. The goal is rarely to replace everything — it's to connect what already works and automate the manual steps in between. See the automation examples for real cases.

You're not left alone after go-live. Ongoing support is part of every project: your team is trained, issues get a guaranteed first response within 24 hours, and the system evolves as your business changes — new automations, new modules and new integrations, added when you actually need them. Your single point of contact stays the same — Andrei Matcovschi — with the Automation Systems team of specialists behind him.

Your data stays yours. Systems are built with role-based access, encrypted connections and automatic backups, and personal data is handled in line with the GDPR. Nothing is locked away: you can export your data at any time, in standard formats, without having to ask permission.

The operating bases are Milan and Como, and projects run across all of Italy and Switzerland, including Canton Ticino — see the dedicated Switzerland page. Most of the work happens remotely, with on-site meetings whenever they genuinely help. Projects run in Italian and English, from the first call to training and support.

It's a free, no-obligation call of about half an hour. You explain how your business works today; together we pinpoint the tasks that burn the most hours. If it makes sense to continue, you receive a clear proposal: what gets automated, what it costs, what you save and how long it takes.

Absolutely — most clients do. Start with one automation, for example recurring invoicing or payment reminders, measure the hours saved, then extend. Custom software isn't all-or-nothing: it can grow module by module, following your priorities and your budget, at the pace that suits your company.